| Title of service | Service description | Required Documents | Tariffs and fees and payment methods |
Duration of service |
|---|---|---|---|---|
| Change of use of water branch |
Change user type | 1. File number / property subscription 2. Letters of Jihad / Tourism / Letter or permission of Samat Office |
Electronic payment according to the approved tariffs of the day |
5 Days |
| Change the diameter of the water branch | Increase or decrease the diameter of the existing branch at the joint request (in compliance with paragraph 21-4 of the Operational Regulations) | 1. File number / property subscription 2. Municipal drilling permit |
In accordance with the approved tariffs of the day , electronic payment |
12 days |
| Changing the specifications of water and sewage subscribers | Changing the characteristics of the property and the owner after reviewing the submitted documents (in accordance with the provisions of paragraph 4-30 of the operating regulations) Description: Includes change of name, address and. |
1. File number / property subscription 2. Documents of ownership and national card (for renaming only) |
Electronic payment according to the approved tariffs of the day | 5 Days |
| Changing the number of residential units of water and sewage subscribers | Increase or decrease the number of residential units based on the submitted documents | 1. File number / property subscription 2. Permits to change the number of residential units |
Electronic payment according to the approved tariffs of the day | 7 Days |
| Change the contractual capacity of the water branch | Increase or decrease the contractual capacity of non-residential properties based on the submitted documents (in accordance with the provisions of paragraph 19-4 of the operating regulations) | 1. Subscription number / property file 2. Jihad letter / tourism letter / letter or license of Samat office |
Electronic payment according to the approved tariffs of the day | 7 Days |
| Replacing the water meter | Replacement of a new meter instead of a damaged or worn property meter, in accordance with paragraph 39-4 of the operating regulations | 1. Subscription number / property file | no fee | 10 Days |
| Water meter test | Check the correct operation of the meter after the subscriber request and pay the relevant fees | 1. Subscription number / property file | Electronic payment according to the approved tariffs of the day | 10 Days |
| Announcement of water meter operation | Announcement of meter consumption number by the owner or residents of the property due to non-reading of the meter | 1. Subscription number / property file 2. Current meter number |
zero | instantaneous |
| Water meter separation | Installation of sub-meters at the joint request if there are conditions | 1. Proof of ownership 2. National card 3. Letter of commitment 4. Municipal drilling permit / Jihad letter / Housing letter 5. Exemption |
Electronic payment according to the approved tariffs of the day | 12 Days |
| Relocate the water meter | Displacement of sewage meter and siphon, change of branch level, change of branch direction | 1. File number / subscription 2. Identity documents 3. Positive documents of ownership 4. Necessary permissions of related devices |
Electronic payment according to the approved tariffs of the day | 12 Days |
| Sale of tanker water | Sale of mobile water by tanker | 1. Complete the application form 2. Payment receipt |
Electronic payment, tailored to the situation | 24 hours |
| Install additional sewer siphon | Installation of the second or third branch of the property sewage upon the request of the applicant and if the necessary conditions exist | 1. Subscription number / file 2. Necessary permissions of related devices |
Electronic payment according to the approved tariffs of the day | 21 Days |
| Request to review the bills of water and sewage subscribers | Checking the invoice for the accuracy of the calculation and also checking its costs for reading errors, meter failure or burst pipe | 1. Subscription number / property file | no fee | 3 Days |
|
Debt settlement of water and sewage subscribers
|
Providing the possibility of electronic payment of bills through the site, telephone and … | 1. Applicant request or notarial inquiry letter 2. Subscription number / property file |
Based on notified tariffs | 3 Days |
| Answer to the inquiry of water branch ownership | Determining the debt and the status of water and sewage branch and answering the inquiry. 1. Inquiry upon joint request 2. Inquiry at the request of the office |
1. Request an inquiry | no fee | 2Days |
| View the records of bills and payments of water and sewage subscribers | Issuance of duplicate receipts or records at the joint request | 1. Subscription number / property file | no fee | instantaneous |
| Collect or merge water diversion | Collection of additional property divisions in case of merger of two or more divisible properties (in accordance with paragraph 42-4 of the Operational Regulations) | "1. File number / property subscription 2. Ownership document or other positive documents 3. National card of the owner 4. Required permissions from related devices " |
Electronic payment according to the approved tariffs of the day | 12 days |
| Temporary disconnection and connection of water branch | Disconnection and connection of water / sewage branch at the joint request (in accordance with clauses 41-4 and 40-4 of the operating regulations) | 1. Temporary suspension request letter | electronic payment | 3 Days |